Refund policy
Refund Policy
At Silhouette Luxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase is required
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale items
- Personalized or custom products
- Items that have been used or damaged by the customer
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item
- Photos of the packaging
Once reviewed, we will offer a replacement or refund where applicable.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note:
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be in processing and cannot be canceled.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company, as processing times may vary
- Contact your bank
If you have done all of the above and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team and we will be happy to assist you.