Shipping policy
At Silhouette Luxe, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
Orders are typically processed within 1–3 business days after your purchase is placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that orders are not processed or shipped on weekends or holidays.
Shipping Time
We currently ship within the United States, and estimated delivery times are:
- Standard Shipping: 8–15 business days
Shipping times may vary depending on product availability, destination, and carrier delays.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation.
Delays
While we strive to ensure timely delivery, delays may occasionally occur due to:
- High order volume
- Carrier delays
- Customs processing
- Weather conditions
- Holidays
If your order is delayed beyond the estimated timeframe, please contact us and we will assist you promptly.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
Silhouette Luxe is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If this happens, please contact the carrier directly for assistance.
Contact Us
If you have any questions about your shipment, please contact our support team and we will be happy to help.